Returns
Lumara Jewels
Returns & Refunds
Your satisfaction is our priority. Always.
Our Policy
We Stand Behind Every Piece
At Lumara Jewels we want you to love what you receive. If for any reason you are not completely satisfied with your order, we offer a simple and hassle-free 30-day return policy. No lengthy explanations required.
Simply contact our team within 30 days of receiving your order and we will guide you through the process from start to finish.
How It Works
Returning is Simple
Follow these steps and we will take care of the rest.
Email our support team within 30 days of receiving your order. Let us know your order number and the reason for your return. We respond to every message within 24 hours.
We will send you a confirmation email with full return instructions including the return address and packaging requirements to ensure your item arrives safely.
Package your item securely in its original velvet pouch and send it back to us using a tracked shipping method. We recommend keeping your tracking number until the return is confirmed.
Once we receive and inspect your returned item, your refund will be processed within 3ā5 business days back to your original payment method. We will notify you by email every step of the way.
Eligibility
What Qualifies for a Return
To be eligible for a return please review the conditions below.
- ā Item returned within 30 days of delivery
- ā Item is unworn and in original condition
- ā Item is returned in original velvet pouch
- ā Item has not been resized or altered
- ā Item is free from damage caused after delivery
- ā Items returned after 30 days of delivery
- ā Items that have been worn or show signs of use
- ā Items that have been resized, engraved or altered
- ā Items damaged due to improper care or storage
- ā Items returned without original packaging
Your Options
How We Refund You
Receive a complete refund to your original payment method within 3ā5 business days of us receiving your return.
Would you prefer a different size or style? We are happy to arrange an exchange for another Lumara piece of equal value.
Prefer store credit? We can issue a credit note valid for 12 months so you can choose something you truly love.
Get in Touch