Returns

Lumara Jewels

Returns & Refunds

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Your satisfaction is our priority. Always.

šŸ”„ Ā  30-Day Returns Ā Ā·Ā  No questions asked Ā Ā·Ā  Full refund guaranteed

We Stand Behind Every Piece

At Lumara Jewels we want you to love what you receive. If for any reason you are not completely satisfied with your order, we offer a simple and hassle-free 30-day return policy. No lengthy explanations required.

Simply contact our team within 30 days of receiving your order and we will guide you through the process from start to finish.

✦   30-Day Window   ✦   Full Refund   ✦   No Questions Asked   ✦

Returning is Simple

Follow these steps and we will take care of the rest.

1
Contact Us Within 30 Days

Email our support team within 30 days of receiving your order. Let us know your order number and the reason for your return. We respond to every message within 24 hours.

2
Receive Your Return Instructions

We will send you a confirmation email with full return instructions including the return address and packaging requirements to ensure your item arrives safely.

3
Send Your Item Back

Package your item securely in its original velvet pouch and send it back to us using a tracked shipping method. We recommend keeping your tracking number until the return is confirmed.

4
Receive Your Refund

Once we receive and inspect your returned item, your refund will be processed within 3–5 business days back to your original payment method. We will notify you by email every step of the way.

What Qualifies for a Return

To be eligible for a return please review the conditions below.

✦ Eligible for Return
  • āœ“ Item returned within 30 days of delivery
  • āœ“ Item is unworn and in original condition
  • āœ“ Item is returned in original velvet pouch
  • āœ“ Item has not been resized or altered
  • āœ“ Item is free from damage caused after delivery
✦ Not Eligible for Return
  • āœ— Items returned after 30 days of delivery
  • āœ— Items that have been worn or show signs of use
  • āœ— Items that have been resized, engraved or altered
  • āœ— Items damaged due to improper care or storage
  • āœ— Items returned without original packaging

How We Refund You

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Full Refund

Receive a complete refund to your original payment method within 3–5 business days of us receiving your return.

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Exchange

Would you prefer a different size or style? We are happy to arrange an exchange for another Lumara piece of equal value.

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Store Credit

Prefer store credit? We can issue a credit note valid for 12 months so you can choose something you truly love.

We Are Here to Help

Questions About Your Return?

Our support team is here for you seven days a week. Reach out and we will respond within 24 hours to guide you through every step of the process.

ā± We respond within 24 hours